No hot water, a leaking tank or inconsistent temperature? Keep the equipment details with the symptom.
Prepare the label and the symptom
If safely visible, record the make, model, fuel type and approximate age from existing records. Explain whether hot water is absent, intermittent or leaking. Do not remove electrical covers, handle gas connections or relight equipment based on website guidance. For suspected gas danger, leave the area and use the appropriate emergency service.
Compare repair with the full replacement scope
Ask what finding supports repair or replacement. A replacement proposal should identify capacity, fuel, location, access, connections and any necessary venting or electrical work. Ask which permits or inspections apply to the property and who arranges them. Do not compare quotes only by the equipment price.
Confirm commissioning and exclusions
Ask how safe operation and the completed connections will be checked, what removal or disposal is included and what warranty terms apply. Clarify whether surrounding repairs, upgrades or access changes are excluded. The answering business confirms equipment fit, availability and assessment charges.
Questions before authorizing work
- What does the assessment include and cost?
- Which findings support the proposed work?
- What is excluded, and how will changes be approved?
- How will the completed work be checked?